Thank you for shopping with AstroShop. Astro Shop & My Astro Shop is a registered trading name of Binary Systems Pty Limited and a dedicated
secure online product supplier. Our goal is to provide you with the most up-to-date and
accurate information available so that you can make the best purchase decision. We will
continue to improve website information as time allows. We sincerely value your business
and interest in whatever your optical based hobby may be. You can be reassured when
purchasing from us that your privacy is highly respected.
Product Availability, Shipping and
Liability
While most products are in stock, there may
be delays on some items from time to time as due to supplier stock shortages and shipping
constraints. Items are generally shipped next business day. Special order items may take
up to 4 or 6 weeks depending on availability. In such instances, we will notify the
customer and you can feel free to cancel the order if the time line is unsuitable. Be
assured, that cheques and/or credit card payments are not processed until shipment of your
goods can take place. Certain items on multiple item orders may be shipped separately (on
your instruction) and will not attract any additional shipping cost greater than the total
calculated order amount. All large items such as telescopes and telescope mounts are
shipped fully insured.
Note: Special offers from time to time
including waving of delivery charges do not apply to orders outside of Australia. Any
claims for damage or faulty goods must be reported within 7 working days. We are proud of
our highly successful delivery record however, while every effort is made to ensure secure
delivery of items purchased from Astro Shop / Binary Systems Pty Limited or its
affiliate businesses, responsibility for loss or damage of received goods via Australia
Post is at the buyers risk. Most goods like accessories etc under $150 in value are
generally shipped via normal Australia Post services or Express Post unless postal
insurance is requested when ordering. Goods above this value are shipped
registered post. The buyer must be aware that if registered or express post goods are
signed for by a receiver at the post office or confirmed as delivered by Australia Post to
the nominated address, Binary Systems P/L and its associates are not responsible for any
claim of lost or undelivered goods. For around $3 extra, the buyer may request (at time of
purchase) to add insurance with the postage to cover for any potential loss using the
comments box at the bottom of the order form. Please note that some
carriers in countries outside of Australia may bill you for taxes and
customs clearance charges specific to your region and laws.
Warranty
All products are
covered by full manufacturers warranty as published by the
manufacturer at the time of ordering. Warranty period is normally 1
year statutory or up to 5 years complimentary. A warranty claim only
applies to manufacture defects, defective parts or system failure
within normal use. Manufacturer or statutory warranty does not apply
where goods have been damaged
through poor or irresponsible user handling and AstroShop or its
suppliers reserve the right to make this assessment. Servicing and repairs may be carried out at
Astro Shop or by the manufacturers technical personnel. The purchaser must notify Astro Shop of damaged,
faulty or incomplete "goods on arrival" within 2 days of receiving the goods.
Return of goods is the customers responsibility however Astro Shop and its associates
or subsidiaries will undertake replacement or repair of manufacturer faulty parts as
deemed applicable and will cover return freight costs of the repaired
or replacement item. Goods deemed as faulty by
misuse of the buyer shall incur the cost of replacement parts and return freight both
ways. Goods will not be released for return until full payment for parts, service and
transport is made by the customer.
Items being returned for refund by prior arrangement and approval must be in "as
new" condition as determined by Astro Shop staff. On approval, the purchase value
of the item will be fully refunded. Note: this does not include any postage or courier
costs attached to the original sale.
Ordering & Payments
Orders can be placed securely online using
a credit card (MasterCard, Visa or via PayPal) or by direct bank transfer or personal or
Postal Order cheque. The purchaser must be 18 years and over.
SHOPPING CART - If you
are experiencing problems adding items to the shopping cart, then it
is likely that the security settings of your browser are set very high
and somewhat restrictive. You can change the security setting to allow
use of cookies for our shopping cart to function then after making
your online purchase, simply switch the setting back if you really
need to.
Overseas Orders
Unless approved by prior arrangement,
payments for overseas orders must be made by Direct Bank Deposit, PayPal
or bank cheque.
Please not these options will incur an extra $25 AUD (sorry folks -
not our doing but PayPal and Oz Bank charges for the privilege of
overseas conversion / handling charges).
To organise a direct bank transfer transaction you can obtain our banking details via e-mail or by calling +61 7 4194 5502. Orders from overseas are
exempt of Australian government GST taxes which are included in our online prices. Orders are not
despatched until cheque or deposits have been acknowledged by PayPal or our bank.
Pricing Changes
While every effort is made to maintain
accurate online pricing, some items may vary with exchange rate fluctuations and ever
increasing delivery / fuel costs imposed by Australia Post and our other nominated
carriers. We will notify you where prices have varied before applying charges for
purchased goods.
Delivery
All orders are shipped express,
registered mail or by our nominated courier. Large items
may be shipped via courier express services and require a signature by the receiver at the
receivers nominated delivery address. Personal pick up and delivery arrangements can
be organised depending on the circumstances. For W.A, N.T and certain
other remote areas, please note that on
certain specialised or large items (like telescopes for example), the charge for freight may be greater than shown in the online
ordering page. In these instances we will notify you of details or
additional charges (if applicable) before processing your
order.
Disclaimer
While every effort has been undertaken to
ensure the information provided on this website is accurate at the time of publication,
Binary Systems Pty Limited trading as Astro Shop will not accept any responsibility for
purchases that do not meet the absolute expectations of the buyer. By purchasing from
Astro Shop, the buyer/s assumes full responsibility for the decision of the purchased
item/s and no refunds can be requested unless authorised by Binary Systems and or its
associates in writing. If a return authorisation is issued, and the goods are deemed by Astro Shop or its suppliers to be in "as new" condition, then purchaser may use the
amount of the item/s (less postage and restocking fee of 5% of paid
value of the goods ) as credit towards their next purchase.
Any approved credit must be used within 6 months from the original
purchase date. The buyer is automatically deemed to have read these terms before making the purchase.
Prices are subject to the current exchange rate and manufacturers information and as such,
Binary Systems Pty Limited and its subsidiaries reserve the right to change prices as required from time to time. In cases where an order has been placed
for an out-of-stock item that is subject to updated manufacturer pricing not as yet
indicated to Astro Shop, we will endeavour to honour the online purchased price where
reasonably possible. In extreme circumstances this may not be possible and the purchased
price may need to be adjusted however this will not occur without the express prior
consent of the buyer.
Product descriptions, specifications, images and included accessories are supplied by
manufacturers in most cases and provided to the customer in good faith. Some product
images may be used for illustrative purposes only. Manufacturers may
alter quoted specifications or cited accessories from time to time and will always
endeavour to keep this information as up-to-date as possible.
Privacy and
Security
Like you, we dislike marketing companies
that abuse personal information obtained via numerous means including the internet. We
utterly respect your privacy and give you our guarantee that any personal information
provided to us will remain confidential at all times. Credit card information is destroyed
immediately after the final purchase transaction has taken place. We do not believe or
condone the practice of storing highly confidential credit card information like so many
other dealers. Yes, for common returning customers this may be a little frustrating but we
value and respect your credit safety. Further to this we advise
strongly that you have current and up-to-date computer virus, e-mail
and firewall protection on your personal computer before placing any
order online. While we provide 128 bit secure encrypted online
shopping and maintain up-to-date virus and firewall protection within
our own systems, Binary Systems P/L and its associate companies accept
no responsibility for irresponsible computer-based online shopping and
by purchasing online with us, you acknowledge this responsibility. We
recommend that you use only a credit accounts with a manageable limit
to suit your purchases. We otherwise recommend that you phone us
directly with your details for ultimate protection.
LAY-BY OPTION
We understand that to
own really good gear can take some time in terms of price, budget and
savings. Our Lay-By service is only available for item values over one
thousand dollars. Astro Shop offer a 'lay-by' option to help you
manage payments for something you really want over time. Lay-By is
available by application to Astro Shop where payment for goods can
be made over a period of time. Lay-By requires an initial upfront
deposit of 25% (or as otherwise agreed) followed by 3 additional
regular repayments until the item is completely covered to the amount
of the sale value. The goods are held by Astro Shop until the
complete payments have been made equalling the value of the goods and
shipping charges at which time the item/s will be delivered.
Lay-By terms are
outlined in our contract as issued at the time of application.
Consumer Guides
Shopping on the internet - Facts for
consumers - www.dcita.gov.au
Consumer information regarding internet shopping, scams etc - www.consumersonline.gov.au
Consumer protection in Australia & New Zealand - www.consumer.gov.au
Lay-By information
www.accc.gov.au/content/index.phtml/itemId/815403#h2_15
