Shipping & Pricing Information
"In Stock", Special Order items and Bulky/Heavy items:
Items listed as being "In Stock" are available, or are special order items, but are listed as such because they require a separate freight quote from outside this online platform, and as such cannot be purchased directly through this website. This only includes items held in actual stock (but listed as being out of stock because of being heavy and bulky) and special order items. Please contact us for a freight quote and pricing & availability of special order items.
Please note, some items are ordered from overseas (special orders), such as large Vixen products, are subject to the vagaries of the Australian Dollar in terms of pricing (please see our terms and conditions page). Large items are also subject to freight costs which may vary depending upon your location and are also subject to vary because of the high cost of fuel these days. Therefore, these items cannot be directly ordered online and require further contact with us to ensure that you understand how much the item will actually cost and what if any shipping charges will apply. We want to ensure you receive the most up to date freight cost possible. If you then wish to proceed with the order, the transaction will be completed manually with an invoice issued to you and the product you require will be ordered and shipped as soon as possible. We will of course keep you informed with regards to the progress of your order. Thankyou for your understanding on this matter.
Sperical Order items
Special Order items require full payment before the order is processed after stock availability has been confirmed. Special orders cannot be refunded if you change you mind after order has been made and paid for. However they are covered by the manufacturer's warranty and the customer has the same rights as predicated under Australian consumer law and subject to the terms and conditions set by Astro Shop. Special order items may also require insurance to be purchased for shipping purposes and is additional to the item/items being ordered.
To find out what the shipping cost will be before you commit to the final order, you can simply click through the normal Shopping Cart to view the Order Summary before clicking "Place Secure Order" button.. The Order Summary page shows the total amount of the items you have selected followed by the total delivery charge that will be applied if you proceed. This will only apply for items listed as being in stock.
Items listed as being "In stock", these are all available or are special order and require a separate freight calculation that is not provided online. Please email or call us for a freight quote for these items. Separate insurance may need to be purchased for shipping purposes and is additional to the purchase price of the item/items being ordered.
Australia Post is our preferred carrier for small accessories and items. We ship these items using Express Post.
Price with tracking for most small accessory items is between $13 and $16.
Larger or heavier accessory type items range from $20 to $26
Courier shipping on small to medium telescopes and telescope packages typically $44 to $120 (but can more or less). Courier shipping on larger bulky / heavy items (large telescopes and mounts) can be in excess of $350 depending on the item and destination. With the range of rates varying so greatly across Australia we aim to give an accurate and up to date rate for the nominated destination, including remote areas of Western Australia, the Northern Territory and South Australia. Please contact us via email ( firstname.lastname@example.org ) or phone ( 0423 121 764 ) for shipping options and quotes.
Customers are also welcome to organize their own courier pick-up service if preferred.
CUSTOMER PICK UP
Depending on where you are, which items / brand you have ordered, customers are welcome by prior arrangement to pick up from one of the following locations:
Maroubra NSW: ALL PRODUCTS
Melbourne Vic: SAXON
If you would like a shipping price quote first, you can always call or e-mail us for a quote.